Refund and Returns Policy

At Pallet Sales Hub, we operate within the high-volume liquidation and wholesale industry. Because of the nature of these transactions, our policy is designed to ensure clarity and professional integrity.

1. Final Sale Status

• No General Returns: All sales are considered final once the payment has been processed and the manifest is confirmed.

• Industry Standard: Due to the logistics and costs associated with shipping bulk pallets and truckloads, we do not accept returns for “buyer’s remorse” or changes in business strategy.

2. Manifest Discrepancies

We strive for total operational transparency and provide the most accurate inventory descriptions possible.

• Significant Inaccuracies: In the rare event that the delivered inventory significantly differs from the provided manifest, a claim may be initiated.

• Filing Deadline: Claims must be filed within 48 hours of delivery.

• Documentation Required: To process a claim, you must provide supporting documentation, including detailed photos and a description of the discrepancy.

3. Order Cancellations

• Pre-Staging: Orders may only be cancelled if they have not yet been staged for shipping.

• Restocking Fees: Cancelled orders may be subject to a restocking fee to cover the administrative and labor costs involved in pallet preparation.

4. Shipping and Damaged Goods

• Landed Cost Responsibility: Buyers are responsible for all freight and shipping-related costs.

• Carrier Liability: Once a pallet leaves our hub, liability for damage during transit typically falls on the freight carrier.

• Inspection Upon Delivery: We strongly recommend inspecting all pallets before signing the Bill of Lading (BOL) with the driver.

5. Non-Returnable Items

• Salvage Grade: Items explicitly sold as “Salvage” are sold as-is with no guarantees of functionality and are ineligible for any claims.

• Digital Services: Any fees associated with digital services or API integrations are non-refundable.