Pallet Sales Hub
0
No products in the cart.
0
No products in the cart.
0
No products in the cart.

Payment & Billing Policy

  1. Home
  2. Payment & Billing Policy

Payment & Billing Policy

At Pallet Sales Hub, we prioritize security, transparency, and efficiency in every transaction. As a B2B marketplace, we have established the following protocols to ensure a professional and seamless billing experience for our wholesale partners.

1. Accepted Payment Methods

To maintain the highest level of security and to facilitate high-volume transactions, we offer several secure payment options:

  • Bank Wire Transfers: Our preferred method for high-value truckload orders, ensuring fast processing and immediate order fulfillment.

  • Integrated Digital Gateways: We utilize secure payment platforms, including regional integrations like PayUnit, to facilitate local and international transactions with verified merchant identity.

  • Credit & Debit Cards: Accepted for smaller pallet orders, subject to standard processing fees and identity verification.

2. Billing & Invoicing

  • Real-Time Invoicing: Automated invoices are generated and sent to your registered email immediately upon order placement.

  • Manifest Accuracy: All billing is based on the specific manifest of the pallet or truckload selected. We strive for 100% operational transparency so you know exactly what you are paying for.

  • Currency: All transactions are processed in the currency specified at checkout. For international orders, exchange rates are determined by the payment provider at the time of the transaction.

3. Verification & Security

  • Merchant Identity: To prevent fraud, we may require identity verification for first-time buyers or high-value orders.

  • Secure APIs: Our platform uses professional-grade API integrations (such as Telnyx and PSG) to ensure your data remains encrypted and protected throughout the checkout process.

4. Shipping & Landed Costs

  • Shipping Quotes: Payment for shipping is typically handled at the time of purchase unless otherwise specified.

  • Landed Cost Responsibility: Buyers are responsible for all freight, liftgate fees, and any applicable local taxes or duties.

5. Refund & Cancellation Policy

Due to the nature of the liquidation and wholesale industry:

  • Final Sale: All sales are considered final once the payment is processed and the manifest is confirmed.

  • Dispute Resolution: In the rare event of a significant manifest discrepancy, claims must be filed within 48 hours of delivery with supporting documentation and photos.

  • Cancellations: Orders may only be cancelled before they have been staged for shipping. Cancelled orders may be subject to a restocking fee to cover administrative and labor costs.